Tickets
Organised support tickets with panels and sections
Support tickets with panels, types, priorities and transcripts.
Design the ticket panel on the website: title, description, colour and image, with sections per request type (each with its own category, support roles and opening message).
Members pick a section and describe their request; a private room opens for them and the support team only. Staff claim, close and reopen, and every ticket keeps a full transcript.
Features
What it can do
Multiple sections
Each section has its own category, support roles, opening message and image.
Transcripts
On close, the whole conversation is saved to the transcript channel.
Claiming
Staff claim tickets so the team never overlaps.
Private rooms
Each ticket is a private room for its owner and the support team.
Custom commands
Rename the close, delete, add and remind commands and choose their roles.
Your design
Panel colour, image and title, previewed before publishing.
Key commands
All commands$closeCloses the ticket and saves its transcript.فريق الدعم$add @عضوAdds a member to the ticket.فريق الدعم$remindDMs the ticket owner a reminder.فريق الدعم